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Are you looking for the best free live chat plugin for your WordPress website? Then this article is for you. Live chat plugin allows you to interact with your potential customers. Building a website for your business just can ensure your online presence. When it comes to making your online presence pay off, it needs two-way interactions. This is why the matter of adding a live chat option comes in.

WordPress is well known for its lots of functionalities and features. They have various plugins to make your website more user-friendly to your audience. A WordPress live chat plugin is an extension that allows you to make conversions to those who are visiting your website.

From customer acquisition to after-sales customer support, a WordPress live chat plugin may help you to make your job easier and better. In this article, we come up with some of the best free live chat plugins so that you can pick one according to your needs.

Before going to the main part, we want to give an overview of why you should consider and how you may get benefitted from adding a live chat plugin for your WordPress website.

Let’s move on…


Why Should You Consider Adding a Live Chat Plugin?

Considering adding a live chat plugin is crucial for your business. You should undoubtedly consider to install a live chat plugin on your WordPress website, because:


Easy To Install and Set Up

Like other plugins, WordPress live chat plugin is not so hard to operate. If you want to add a free live chat plugin on your WordPress website, you will just need to install it to ensure proper functionality.

Visitor Tracking & Analysis

A live chat plugin enables you to track when someone is visiting your website. When a new user comes to your website, you can get notified so that you can know his/her pain points and analyze whether it’s your right audience or not.

Support Multiple Languages

Some live chat plugins support multiple languages. This is how you can convert any customer’s query in your preferred language. This is an amazing feature you can get with a live chat plugin rather than other forms of interaction methods such as emails, phone calls.


5 Best Free Live Chat Plugins for WordPress Website

You will find various free live chat plugins for your WordPress website. But not every plugin can meet your expectations. Therefore, we mention 5 best free live chat plugins based on our own experiments.

1. Tawk.To Live Chat:

Tawk.ToYou don’t need to miss another potential leads or sales again, install Tawk.To live chat on your WordPress website. This is an amazing live chat plugin which not only helps you to make better customer engagement but also assists you to monitor visitors in real-time.

It’s compatible with all modern browsers and you can also get an app ( they have IOS, Android, Windows, and Mac versions.) to keep you connected with your website audience no matter wherever you go.

Surprisingly, this live chat plugin is entirely free. You can use it as much as you need, there are no limitations. This is why It has more than 5 million users right now. Save time and money and make your customer engagement as well as conversions better with quick response and real-time monitoring.

    Key Features

  • Support 27 different languages. 
  • Easily customizable Widgets
  • 24/7 Customer Support 
  • Documentation & Video Tutorials 
  • Real-time monitoring 
  • Ticketing build-in
  • Automated triggers 
  • Remove branding


2. Crisp Live Chat:

crisp live chatCollect leads, build your email lists and make a better customer relationship with Crisp live chat. It allows you to increase productivity in several aspects of your business such as sales, marketing, and customer engagement just by installing a single plugin.

It also provides real-time notification when someone is visiting your website. One exceptional part is to set an availability schedule if you want to let your customers know when you’re ready for taking their unanswered queries.

It has both free and paid subscription plans. Free plan is actually enough for any small or mid-sized business owner. If you want to get advanced functionality and features, you may switch to the paid plan.

    Key Features

  • Live typing preview
  • Integrated with Facebook Messengers
  • Wide range of integrations
  • Real-time monitoring
  • Automated Chatbot
  • Enhanced user profile
  • Multiple plugins for better live chat performance


3. Hubspot CRM

Hubspot CRM can boost not only your customer experience but also help in other areas of your business growth. This software is like an all in one solution in order to make your online visibility more potential.

Compared to other live chat plugins, this plugin has features and functionalities. You can connect, manage then build your potential leads through HubSpot CRM. Just with the free version of HubSpot CRM, you can manage more than 1 million contacts.

It also measures your overall business growth through analytics. You can also run your email marketing campaign at the same place after collecting your potential leads. From customer acquisition to retention, it can make a major impact to stay you on the right track.

It has both free and premium versions. Free version has lots of features and functionalities, you can upgrade to the paid version anytime when it’s necessary.

    Key Features:

  • A/B testing 
  • Support ticket system
  • 24+ Pre-designed email marketing templates.
  • Email newsletter and marketing automation
  • Easily customizable of forms and pop-ups
  • Friendly customer support


4. Jivochat Live Chat:

JivochatAdd Jivochat live chat plugin on your WordPress website that’s how you can interact on every communication you want. This plugin is an amazing business messenger that can integrate with many platforms. You can interact with your audience through live chat, email, social and even phone calls.

JivoChat comes up with various optimized and attractive features so that it has more than 250000 users now. You can easily install this free plugin and have unlimited chat with your potential customers.

Just using a single app, you can manage everything related to customer queries. It has powerful desktop (both Windows and Mac ) and mobile ( both Android and IOS ) versions to keep you connected with your audience from anywhere anytime.

    Key Features:

  • Omnichannel
  • Build In CRM
  • Offline messages and callbacks
  • Visitor monitoring and smart triggers.
  • Unlimited archive
  • Automatic translator


5. WP-Chatbot for Messenger

Dealing from emails to tickets, WP chatbot for messenger is considered as one of the best live chat plugins for WordPress websites. It is so easy to install and set up, you will need to click for once to make this process happen.

This WordPress free live chat plugin can integrate with Facebook messenger and for this no API is essential. This free chat plugin is compatible with WPML and it can update automatically when it is necessary.

For advanced features and functionalities, there is a paid version of WP Chatbot for messenger. But the free version is definitely better for serving as an all-in-one tool.

    Key Features:

  • One-click WordPress installation
  • Detailed positioning and customization
  • Custom greeting
  • Set messenger language
  • Support multiple languages


Benefit of Adding Live Chat Plugin for Your Business

You can get several benefits after adding a live chat plugin on your WordPress website:

Customer Acquisition:

Customer acquisition is the first part to make your business more profitable. You can get traction if you can’t make your potential customers convinced about your product or service. Your website may help with a lot of information and resources but when someone is visiting your website, they may look for specific information more quickly.

In that case, adding a live chat plugin helps you to provide the right information they’re looking for. Not only it helps you to turn your visitors into potential leads but also it increases trust about your business. So why don’t you take advantage of it?


Increase Conversions:

A conversion between you and your targeted consumers can increase the chance of convincing them about your product or service. By adding a live chat plugin on your WordPress website, you can answer all queries that your customers ask before taking their buying decision.

Usually, people don’t stay on a website for a long time if they don’t get anything to push them. When you’re directly interacting with your audience, they spend more time and know more about your product and business. Ultimately it will make a positive impact with your website conversions.


Better Customer Support:

Customers can reach you anytime through the live chat option, it is more easy and more convenient than sending email or making phone calls. You can know and understand customer’s problems and provide effective solutions that they’re actually looking for.

You can handle more queries at the same time. Adding a live chat plugin enables you to make faster responses as well as real-time problem-solving. You can also track who’s visiting your website and manage with AI chatbots when you’re offline.



Final Thoughts

A free live chat plugin for your WordPress website can increase your potential leads, enhance your customer experience as well as conversion. By comparing these 5 best free live chat plugins, you can choose your preferred one according to your needs.

Our recommendation is to go for Tawk.To live chat plugin if you want to get tons of features and functionalities with no cost. Crisp live chat is another great option if you have a plan to move to the paid version in the future. To get all the solutions in one place, we recommend HubSpot live chat.

Hope this article was helpful to you. Our ultimate effort will pay off if our article can make a positive impact in your live chat choosing decision. Thanks for reading.

Shafiqul Islam

Shafiqul Islam is an experienced WordPress developer with over 200 website projects in his portfolio. He's worked with 30+ web development agencies and has a reputation for delivering high-quality work. Shafiqul is passionate about his craft and shares his knowledge through blog articles. You can connect with him on LinkedIn, Codeable, Facebook, Quora, and Twitter.

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